If no one answers your call within 18 seconds, then...

The phrase "Your call is very important to us, but all operators are busy at the moment" only causes irritation and anger.

Here's what Virgin Atlantic customers are hearing:

"Hello, my name is Richard Branson, owner of Virgin Atlantic. All operators are busy right now. This is not right. Let's do it this way: if no one answers your call in 18 seconds, you'll get £450 off. I'll start counting down—18, 17, 16, 15..."

The client listens and passionately dreams of only one thing: for the operator not to pick up the phone.

The NIC.UA team is certainly no Richard Branson :), but we care about our service and the quality of our customer service just as much as he does, which is why we launched a system for evaluating technical support responses to your inquiries.

We ask you to answer two simple questions about the level of service on a 5-point scale:

1) How satisfied are you with the NIC.UA support service?

2) How quickly do we respond to your requests?

Please help us improve. Feel free to leave your comments or suggestions. All your comments and suggestions will be taken into account and forwarded to our support manager for implementation.

We value open communication with our customers, so we will answer any questions you may have.

Hurry to evaluate the qualityour services.