Knowledge Base
- General Questions
- Payment
- Domain Registration
- Domain Renewal
- Domain Transfer
- Managing WHOIS Data
- DNS Records Setup for Online Services
- Name Servers and DNS Records
- SSL Certificates
- Getting Started with Hosting (cPanel)
- Getting Started with Hosting (DirectAdmin)
- Website Hosting
- Database
- How to Configure
General questions
- How to prepare a written request to NIC.UA
- How can I send a document with an attached digital signature?
- How to sign your document using a digital signature in ДІЯ service
- Providing documents via a digital signature (Paperless service)
- Transfer of documents with electronic digital signature (via service "Vchasno")
- "Captcha_invalid_score" error: Why it occurs and how to fix it
- How do I change my account email (account login)?
- Activating two-factor authentication for your account (2FA)
- How to disable two-factor authentication (2FA)
- What is an account login?
- What is a registrant's nic-handle and where can I find it?
- Free order is not created (adding a card is required)
- How to change the interface language on the NIC.UA website and the language of notifications?
- How to deactivate NIC.UA account?
- Pre-trial Domain-Name Dispute-Resolution Policy
- Where and how you can register a trademark
- How can I find out the details of the owner of a domain name?
- I mistakenly filled non-existent data of the owner in my NIC.UA account, how can I change it?
- How to fill out an application to correct non-existent data
- Filling the data of the account owner on NIC.UA
- Is it possible to change the account owner?
- Why didn't the email (phone number) change in my domain (NIC.UA account) after adding a new contact to the NIC.UA account?
- PIN for support service: what it is and where to find it
- Error connecting two-factor authentication (2FA). The code is not accepted.
- How to change a password in your NIC.UA account?
- How to change the account number
- Can't enable two-factor authentication (2FA). Reasons and solutions
- How to receive NIC.UA notifications in Viber
- How to receive NIC.UA notifications in Telegram
- How to contact the domain owner?
- Personal discount on NIC.UA
- NIC.UA Referral Program
- How to move a hosting order between NIC.UA accounts?
- How to understand the terms and definitions that are used on the site?
- How to get a certificate for your domain?
Payment
- How to add a payment card in your NIC.UA account?
- Why the card is not linked to the NIC.UA account.
- Why is there no option to use bonuses when trying to pay?
- Why is an error returned during checkout?
- How to apply a discount coupon on the NIC.UA website?
- What if I paid several invoices for one order by mistake and both of them partially?
- How to use funds from your NIC.UA personal account
- I paid the invoice few days ago, why my order is still not completed?
- How to cancel an invoice that is waiting for payment
- How to refill your personal NIC.UA account
- How to pay for the services by cashless payment (for legal entities)
Domain registration
- To whom are the domains registered?
- How can I register the second level .UA domain?
- How fast domains are registered?
- Why can't I get a .OD.UA domain if the same name is taken in .ODESA.UA / .ODESSA.UA (and vice versa)?
- How to activate PP.UA domain
- How to register and activate a .XXX domain?
- Premium domain names
- Features of registering mirror domains .kiev.ua / kyiv.ua.
- Can I change or return a domain?
- Domain name deletion?
- How to register gov.ua and edu.ua domains
- PP.UA Domain Restrictions
- I registered PP.UA domain with an incorrect number. What can I do?
- How to register an emoji domain?
- At what age can you register a domain?
- Features of International Domains Registration (RAA Verification)
- Root causes of "serverHold" status
- How to register a domain on the NIC.UA website?
- How to find and register deleted domains on NIC.UA
- Why do different domains have different prices?
- PP.UA domain suddenly stopped working
- Why the order for a free domain .pp.ua is not being executed
- One of the domains in the domain bundle is not registered
- Life cycle of Ukrainian domains
- Description of fields in Whois for Ukrainian domains
- Statuses description of Ukrainian domains
- How trademarks for .UA domains are checked
- Registration of mirror domains .mk.ua and .nikolaev.ua
- What to do if my TM does not meet the requirements of .UA domain registration.
- Features of registration of .aero domains
- DNS_PROBE_FINISHED_NXDOMAIN Error
- Why is my .ECO domain name on serverHold?
Domain renewal
- My domain only appears in the 'Name Servers' section. Can I renew it?
- PP.UA domains renewal
- Why is the price of domain recovery so high?
- Domain renewal notifications
- Automatic renew for domain
- Domain renew
- Available time for domain renewal
Domain transfer
- What is a domain transfer?
- How to transfer your domain to NIC.UA
- How to transfer a domain from NIC.UA to another registrar?
- How to move domains between NIC.UA accounts
- List of NIC.UA identifiers
- Why you can not transfer your domain?
- What is EPP code and why you need it?
- Pseudoregistrars for Ukrainian domains
- Who can request to open a domain transfer?
Managing domain WHOIS data
- Actualization of the owner’s contact if it is not set in the domain
- How to hide WHOIS data?
- How to change the owner of a domain?
- Change the .UA domain owner based on transfer of rights for a trademark
- "Updating the address/e-mail/phone number in the domain data (via application)"
- How do I change the billing or technical contact in WHOIS of my domain?
- Hiding WHOIS data in PP.UA domain
- Checking the registrant data (FOA) when changing international domains data
- Editing the address/e-mail/phone number in the domain
Set up DNS-records for online services
- DNS Record Setup for Zoho Mail
- DNS Record Setup for Google G Suite Mail
- Setting up DNS records for Blogger
- Configuring DNS records for the Tilda service
- Set up DNS records for UA Market (ETOV)
- Set up DNS records for Prom.UA
- How to set up your DNS records for the WIX
- Redirect domain to Facebook / Twitter
- Setting up DNS records for the Google Sites service
- Configuring DNS records for the Bitrix24 service
- Set up DNS records for Heroku
- Configuring DNS records for the "Shopify" service
- How to Point Your Domain to GitHub Pages?
- How to set up a domain for the Shop-Express website builder service?
- How do I link my domain to the GetCourse platform?
- How can I confirm my domain ownership in Google Search Console?
- How to set up your domain on Webflow service
- Setting up DNS records to Horoshop service
- Configuring DNS records for the LP Platform service
- Configuring DNS records for the uKit service
- Configuring DNS Records for Flexbe Service
- How to set up a domain for the uCoz service
- Setting up DNS records for Google Cloud Storage
- CNAME record for domain verification for Google services
- Domain Verification for Facebook business account
- Setting up DNS records for the enquiz.io service
- How to point a domain to your IP
- Setting up a domain to Office 365
- "Why, after adding hosting provider's NS for the domain, my site is not opening."
- How to set up a domain for the Beget service.
- Connecting your own domain to Strikingly service.
- Connecting your own domain to Weblium service.
- Setting up your own domain for the Solomono platform
- Setting up DNS records to the WayForPay service
- Setting up your own domain for the mssg.me service
Name servers and DNS-records
- How to setup external name servers in a domain
- How can I direct a domain to another hosting provider?
- How to configure DNS records for a domain using NIC.UA name servers
- How do I set up redirect for a domain?
- How to connect your domain with NIC.UA hosting
- How to create a subdomain?
- NS servers were not saved in the domain
- What are name servers?
- How to create child hosts (glue records)
- MX and CNAME Records caveats
- Why can't I order the NIC.UA name servers for my domain?
- How to add a A / AAAA record on NIC.UA nameservers
- How to add MX record on NIC.UA nameservers
- How to add CNAME record on NIC.UA nameservers
- How to add TXT record on NIC.UA nameservers
- How to add CAA record on NIC.UA nameservers
- How to add SRV record on NIC.UA name servers
- How to add redirect record on NIC.UA nameservers
- What are parked name servers and what are they for?
- "The hosting provider gave me a list of NS servers with IP addresses, where should I enter their IPs?"
- How to install NIC.UA name servers in the domain?
- I added my own NS servers and they were saved in the wrong order
- Is it possible to create Redirect records to redirect from an https address?
- Setting up DNS records for your domain on the CloudFlare service
SSL Certificates
- Cannot activate free SSL
- Renew a paid SSL certificate
- Redirecting your site to https protocol
- Installing an SSL certificate on NIC.UA hosting using DirectAdmin
- Features and limitations of "Let's Encrypt" free SSL certificate
- What is an SSL Certificate?
- Installing free SSL certificate (DirectAdmin)
- Installing free SSL certificate (cPanel)
- Installing SSL certificate on NIC.UA hosting using cPanel
- Активация SSL-сертификата в личном кабинете
- CSR — certificate signing request
- Types of SSL certificates
Hosting: starting guide (cPanel)
- Login to cPanel
- Створення та імпорт бази даних MySQL
- Hosting multiple sites
- Завантаження файлів: FTP і диспетчер файлів
- Creating a mailbox on hosting (cPanel)
- Why I can not connect to the database remotely on cPanel hosting?
- "How to change the rights to folders and files through the file manager (cPanel)?"
- Email routing
- Why the settings made with DNS records in Zone Editor in cPanel do not work?
- How to add Cyrillic domains to cPanel
- How to access WebMail interface
- How to configure email application for domain mail (cPanel)
- How to create your website or blog quickly using WordPress (cPanel)
- Adding DKIM and SPF records for cPanel mailboxes
- How to change the PHP version in cPanel
- How to start using phpMyAdmin
- Cron jobs
- How can I change the password for my email account?
- Additional FTP Accounts
- How to set up mail forwarding on hosting with cPanel?
- Setting up mail forwarding using Global Email Filters in cPanel
- Checking a hosting account for viruses with built-in cPanel tools
- How to connect via SSH protocol to hosting with cPanel
- How to delete emails if the memory limit on hosting with cPanel is exceeded?
- CPanel error pages
- Creating additional FTP records on hosting with cPanel
- How do I create my own backups on hosting with cPanel
- How to protect access to a folder with a password?
- Exporting a database on a hosting with cPanel
- Accessing server web logs on cPanel
- How to find the error log (error_log)
- What is a web drive and how do I use it?
- CPanel User Manager
Hosting: starting guide (DirectAdmin)
- How to change PHP version on hosting
- Backups on hosting
- Uploading files of your site to the hosting
- Creating a mailbox on a hosting
- Creating and importing the database
- Logging into the DirectAdmin Panel
- How to find the error log of the site in the DirectAdmin panel?
- "MX Records" section in DirectAdmin
- Why I cannot open the "SSL Certificates" section?
- How do I set up redirects in the Direct Admin panel?
- Cron jobs
- "Managing privileges and changing the password of a database user (DirectAdmin)"
- Adding a user for an existing database (DirectAdmin)
- How to change the rights to folders and files through the file manager
- "Catch-All email" function (DirectAdmin)
- Dedicated IP address on the hosting
- Exporting a hosted database with DirectAdmin
- How to change domain name for your site in Direct Admin
- How to connect to hosting using SSH protocol?
- "How to delete emails if memory limit is exceeded on hosting with DirectAdmin panel?"
- Additional FTP Accounts
- How do I change the password from my domain's email account?
- How to start using phpMyAdmin
- How to manage PHP extensions in DirectAdmin?
- Adding DKIM and SPF Records for Email Created in DirectAdmin
- Domain Pointers and their purpose
- How to configure email application for domain mail (Direct Admin)
- Configuring of email Forwarding
- Login to the web mail interface
- Using multiple sites on a hosting account
- Installing CMS via Installatron
Web hosting
- What are the special features of your hosting?
- Websites that are prohibited on hosting
- What if there is no access to the hosting panel, PhpMyAdmin, Webmail?
- Is it possible to install additional Perl, PHP, Python modules?
- What if your site is hacked and files are infected?
- How can I change my hosting password?
- Order web hosting at NIC.UA
- Hosting restrictions
- How to change the hosting plan
- Additional paid services of the hosting administrator.
- Features of hosting renewal
- How to change the main domain on a hosting
- I deleted the hosting system files. What should I do?
- Trial hosting limitations.
- The hosting order is already closed. Is it possible to restore it?
- Access rights to files and folders on hosting
- HTTP codes for client errors
- HTTP codes for server errors
Database on hosting
Hosting: how to set up features
- How can I fix the display of a link to a website in Telegram?
- Other basic .htaccess features
- Basic .htaccess features: mod_rewrite redirection module
- "Basic .htaccess features: dealing with web server errors and setting up a 301 redirect"
- For what does .htaccess file for and its syntax
- Basic .htaccess features: access control
- How to Block Unwanted Bots Using .htaccess
- Why isn't the mysqli_connect () function working in PHP 8.0?
- How do I change the site's URL in OpenCart?
- Setting up The Bat
- How to set the rights to files and folders?
- How do I set up my Thunderbird email client?
- Как изменить доменное имя сайта в WordPress
