Knowledge Base
General questions
- How to prepare a written request to NIC.UA
- How can I send a document with an attached digital signature?
- How to sign your document using a digital signature in ДІЯ service
- Providing documents via a digital signature (Paperless service)
- Transfer of documents with electronic digital signature (via service "Vchasno")
- "Captcha_invalid_score" error: Why it occurs and how to fix it
- How do I change my account email (account login)?
- Activating two-factor authentication for your account (2FA)
- How to disable two-factor authentication (2FA)
- What is an account login?
- What is a registrant's nic-handle and where can I find it?
- Free order is not created (adding a card is required)
- How to change the interface language on the NIC.UA website and the language of notifications?
- How to deactivate NIC.UA account?
- Pre-trial Domain-Name Dispute-Resolution Policy
- Where and how you can register a trademark
- How can I find out the details of the owner of a domain name?
- I mistakenly filled non-existent data of the owner in my NIC.UA account, how can I change it?
- How to fill out an application to correct non-existent data
- Filling the data of the account owner on NIC.UA
- Is it possible to change the account owner?
- Why didn't the email (phone number) change in my domain (NIC.UA account) after adding a new contact to the NIC.UA account?
- PIN for support service: what it is and where to find it
- Error connecting two-factor authentication (2FA). The code is not accepted.
- How to change a password in your NIC.UA account?
- How to change the account number
- Can't enable two-factor authentication (2FA). Reasons and solutions
- How to receive NIC.UA notifications in Viber
- How to receive NIC.UA notifications in Telegram
- How to contact the domain owner?
- Personal discount on NIC.UA
- NIC.UA Referral Program
- How to move a hosting order between NIC.UA accounts?
- How to understand the terms and definitions that are used on the site?
- How to get a certificate for your domain?
Payment
- How to add a payment card in your NIC.UA account?
- Why the card is not linked to the NIC.UA account.
- Why is there no option to use bonuses when trying to pay?
- Why is an error returned during checkout?
- How to apply a discount coupon on the NIC.UA website?
- What if I paid several invoices for one order by mistake and both of them partially?
