PP.UA domain suddenly stopped working
Sometimes there are situations when a PP.UA domain stops working for no apparent reason. This can happen immediately after registration and activation, after changing any settings, or even after several months of domain activity.
How to understand what happened?
Go to dig.ua and enter your domain name in the search box. If you see the following statuses:
- Status: serverHold
- Status: serverDeleteProhibited
- Status: serverRenewProhibited
- Status: serverTransferProhibited
- Status: serverUpdateProhibited
— this means your domain has been blocked by the domain zone administrator due to a violation of the domain rules.
Most often, the blocking occurs due to incomplete or incorrect WHOIS data, for example: "Never mind" in the Address field, only the street name, or obviously fake names such as Captain Marvel or John Doe. The registry requires complete and accurate data.
You need to provide a real full name as in your ID, and a complete valid address: city, zip code, street, house number, and office or apartment number.
These strict data requirements are primarily aimed at preventing the domain from being used for fraudulent purposes.
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The domain may also be blocked due to phishing activities or complaints about the domain. A complete list of requirements is available in the domain zone rules, paragraph 5.1.
Is it possible to unblock a domain? If a domain is blocked due to incorrect data, it can usually be unblocked.
To do this, contact our support via support@nic.ua or the form on the site. If the address in the domain data is incomplete but other data are correct, specify the domain name in your request and provide an application to update the domain data.
You can submit the application by signing it with an electronic digital signature (EDS) through the Paperless service. You can create a digital signature in your Privat24 account for private individuals, under "All services" → "Business".
If you notice inaccuracies in the name field of the WHOIS data, inform us at support@nic.ua or via the form on the site. We will help you correct the data.
